Frequently Asked Questions

Everything you need to know about your game-day gear.

How long does shipping take for custom jerseys?

Customized jerseys typically require 3-5 business days for processing before being shipped. Standard delivery then takes an additional 2-4 business days depending on your location.

What is your return policy on sporting equipment?

We offer a 30-day return policy for most items. Products must be in original, unused condition with all tags attached. Please note that personalized items and protective mouthguards are final sale for hygiene reasons.

Are the products on HawksShop officially licensed?

Yes, we guarantee that all team merchandise and apparel sold on HawksShop are 100% officially licensed by the respective professional leagues and manufacturers.

Do you offer team or bulk order discounts?

Absolutely! We provide tiered pricing for schools, local clubs, and corporate teams. Please contact our sales department via the 'Bulk Orders' page for a custom quote.

How can I track my order?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.